[ET1] : Class Module fees are non-refundable except as provided in these Terms and Conditions. All cancellations and requests for refunds must be made by giving written notice[ET2] [NS3] [ET4] to us at 42/150 Forbes Street, Woolloomooloo or sent by email to nick@firstnotesmusic.com.au, or by following the cancellation procedure provided via our Website.

If you have paid for a Module upfront and wish to cancel any classes which have not yet been released, a refund will only be given for those classes of the Module remaining for release 24 hours after the time you give notice of cancellation less an amount equal to the fees for one class, which will be retained as a cancellation fee. If you are paying for a Module on a monthly or weekly direct debit basis, you must give at least 3 business days[ET5] [NS6] ' notice of cancellation prior to your next direct debit date, failing which your next 3 monthly or weekly direct debit (as applicable) will be processed. No cancellations are offered, or refunds are given for classes which have already been paid for by weekly direct debit[ET7] .

If for any reason you are not satisfied with our online streamed early learning music enrichment classes, First Notes Music shall not be liable other than to the extent that we provide a pro rata refund less the cancellation fee unless otherwise required under the Australian Consumer Law (see section 9.1).